Effective Date: August 26, 2025
Company: Data Recovery Group LLC
Website: https://datarecoverygroupna.com
1. Introduction
At Data Recovery Group LLC (“we,” “our,” or “us”), your privacy and trust are our highest priorities. We understand that the data you entrust to us is often highly sensitive and personal. This Privacy Policy explains how we collect, use, protect, and store your information when you interact with our website, contact our team, or use our recovery and forensic services.
By using our services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We collect only the information necessary to provide secure, effective, and professional data recovery and forensic services.
Information you provide directly:
Name, company name, email, phone number, shipping/billing address.
Device details when you submit a recovery case (e.g., hard drive model, RAID configuration).
Consent forms or legal documentation for forensic cases.
Information collected automatically:
Website analytics (IP address, browser type, pages visited, time on site).
Cookies and tracking technologies (for improving site performance).
3. How We Use Your Information
Your information is used solely for:
Contacting you regarding your recovery case or inquiry.
Providing accurate quotes, updates, and secure case documentation.
Facilitating shipping, invoicing, and case tracking.
Legal chain-of-custody documentation in forensic matters.
Internal analysis to improve our services and website.
We never sell, trade, or rent your personal or recovered data to third parties.
4. Chain of Custody & Confidentiality
For forensic and legal cases, we follow strict chain of custody protocols:
Evidence is logged, sealed, and tracked with unique identifiers.
Documentation is maintained to support admissibility in court.
Access is restricted to authorized engineers only.
For all cases, we do not view, share, or access the content of your recovered files unless legally required or explicitly authorized.
5. Data Security
We maintain strict safeguards to protect your information:
Tier 3 secure laboratory with access controls.
Encrypted storage systems for case data.
Secure wiping of all client media after case closure (unless otherwise agreed).
Industry best practices for handling sensitive digital information.
6. Third-Party Services
We may use trusted third-party providers to support our services, including:
UPS / FedEx for overnight shipping.
Salesforce CRM for case management.
Payment processors (e.g., Stripe, PayPal, banks) for billing.
Analytics providers (e.g., Google Analytics) for website insights.
These providers are contractually obligated to handle your data securely and in compliance with applicable laws.
7. Your Rights
Depending on your location, you may have the right to:
Access, correct, or request deletion of your personal information.
Restrict or object to how we process your data.
Request a copy of the information we hold about you.
To exercise these rights, contact us at [email protected].
8. Cookies & Tracking
Our website uses cookies to:
Improve performance and usability.
Measure website traffic and engagement.
Personalize user experience.
You may disable cookies in your browser settings, but some features of the site may not function properly.
9. Data Retention
Customer contact information is retained only as long as necessary to fulfill service obligations.
Recovered data stored in our lab systems is securely wiped within 14 days of case completion unless otherwise agreed.
Forensic case data may be retained longer if legally required.
10. Children’s Privacy
Our services are not directed toward individuals under 16. We do not knowingly collect data from minors.
11. International Data Transfers
As we operate across the USA and Canada, your data may be processed in either country. All processing complies with applicable U.S. and Canadian privacy laws, including CCPA and PIPEDA.
12. Updates to This Policy
We may update this Privacy Policy to reflect changes in our services or legal obligations. Updates will be posted on this page with a revised effective date.
13. Contact Us
For questions about this Privacy Policy or to exercise your rights, contact us at:
Data Recovery Group LLC
📍 Wyoming, USA (Headquarters)
✉️ [email protected]
📞 24/7 Support Line: 1-888-749-3786
