Policies

Policies were last revised February 3, 2013

Client Responsibility:

It is the client’s responsibility to review, understand, and agree to all policies outlined on this page prior to engaging our services. By proceeding with payment or approval, the client acknowledges and accepts these terms as binding.

Assessment Policy:

All Assessments are non refundable the results are supplied over the telephone by one of our engineers. There is no written assessments available for this service.

Forensic Policy:

Damaged Hard Drive Policy:

Encrypted Drive Policy:

Non-Refundable Policy:

Custom XOR Programming:

Old Hard Drive Policy:

Fire Damage Policy:

1. Exclusion from Guarantee*:

Fire-damaged hard drives are excluded from our "No Data, No Charge" guarantee due to the complexity, resource requirements, and time involved in the recovery process.

2. Non-Refundable Assessment Fee:

A non-refundable assessment fee is required to evaluate fire-damaged devices and determine the feasibility of recovery.
Assessment results and a recovery cost estimate were provided to the client during the process.

3. Approval and Payment:

Recovery efforts commenced only after the client provided verbal approval of the estimate and payment was received.
All fees related to the recovery process are non-refundable regardless of the outcome.
By making payment, the client explicitly acknowledges that they have read, understood, and agreed to all terms and conditions outlined in this policy, including the Fire Damage Policy. These terms include, but are not limited to, timelines, costs, non-refundable fees, and exclusions from guarantees. Payment constitutes a binding agreement to these terms, which supersede any prior verbal or written communication.
Recovery timelines for fire-damaged devices are typically quoted as 14 to 30 days but may extend significantly beyond this estimate due to the nature of the damage and complexity of the recovery process. The client agrees to allow the necessary time for thorough recovery efforts.
It is the client’s responsibility to review these terms, which have been publicly available online since 2013 and are accessible at any time. No exceptions will be made to this policy.

4. No Guarantees on Recovery Outcomes:

Due to the severe nature of fire damage, no guarantees can be made regarding the extent of data recovered.

5. Confidentiality:

All recovered data is handled securely and in compliance with strict confidentiality standards.

6. Superseding Clause:

This Fire Damage Policy supersedes and overrules any other policies, terms, or verbiage, whether written, verbal, or implied, that may appear on estimates, invoices, or other documentation related to fire-damaged data recovery.
Specifically, the No Data, No Charge Guarantee Policy and Non-Refundable Policy clauses, commonly included at the bottom of invoices or used in standard data recovery cases, do not apply to fire-damaged recoveries.
For fire-damaged devices, all payments and fees are non-refundable regardless of the outcome, and the exclusions and terms in this policy take full precedence.

Dropped Hard Drive Policy:

Clicking Hard Drives: