Fixed, not an estimate. Includes the donor drive and UPS Express shipping. The US$450 assessment is credited in full. RAID, NAS and server: US$450 per drive to assess, then quoted. Full price list →
Legal
Cookie Policy (the United States)
Here for the cookie details, not the recovery? Fine. But if a drive has failed, an engineer will tell you where you stand in 15 minutes, before you spend anything.
Optional cookies stay off unless you turn them on. Nothing on this page affects your case.
1. Introduction
Our website, datarecoverygroupna.com/us, uses cookies and other related technologies (collectively referred to as "cookies"). Cookies are also placed by third parties we have engaged. This document explains our use of cookies.
2. What Are Cookies?
A cookie is a small file sent along with pages of this website and stored by your browser on your device. The information may be returned to our servers or third-party servers on a subsequent visit.
3. What Are Scripts?
A script is program code used to make our website function properly and interactively. This code is executed on our server or on your device.
4. What Is a Web Beacon?
A web beacon (or pixel tag) is a small, invisible piece of text or image on a website used to monitor traffic. Various data about you is stored using web beacons.
5. Third Parties
We have made agreements about the use of cookies with other companies that place cookies. However, we cannot guarantee that these third parties handle your personal data reliably or securely. Parties such as Google are considered independent data controllers. We recommend reading the privacy statements of these companies.
6. Types of Cookies
6.1 Technical or Functional Cookies
These cookies ensure certain parts of the website work properly and that your preferences remain known. We make it easier for you to visit our website without repeatedly entering the same information.
6.2 Statistics Cookies
We use statistics cookies to optimize the website experience for our users and gain insights into usage patterns.
6.3 Marketing/Tracking Cookies
Marketing/tracking cookies are used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.
7. Cookies Placed on This Website
7.1 Manage Your Consent Settings
You can manage your cookie preferences at any time using the consent manager at the bottom of this page, or by visiting our Opt-out Preferences page.
8. Enabling, Disabling and Deleting Cookies
You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. For more information, please refer to the Help section of your browser. You can also indicate your preferences at youradchoices.ca.
Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our website.
9. Your Rights
Under our written privacy terms, you have the right to access, correct, or delete your personal data. You have the right to withdraw consent at any time and to challenge non-compliance with the Office of the Privacy Commissioner of the United States. Please contact us using the details below to exercise these rights.
10. Contact Details
Data Recovery Group LLC
1309 Coffeen Ave STE 1200, Sheridan, WY 82801, the United States
Website: datarecoverygroupna.com/us
Email:
Phone: 1-888-749-3786
This Cookie Policy was synchronized with cookiedatabase.org on March 11, 2026.
Before you call
What will it cost?
$2,500 USD mechanical · $1,500 USD flash and SSD
Will I actually get it back?
96% of the time, yes
How long will it take?
About 2 to 3 weeks
What do I do right now?
Power it off. Then call.
Everything you need to decide, on one screen
You are probably holding a drive with something on it you cannot replace. Here is every answer, so the only thing left to do is pick up the phone.
And on qualifying cases, if we cannot recover your data the recovery fee is refunded in full. Clicking, dropped, won't spin, not detected: all covered.
You get a specific timeline with your assessment results, before you approve anything. Cannot wait? Priority / Emergency service is +$500 USD (non-refundable) and keeps your case in production around the clock. Priority / Emergency →
Every extra minute a failing drive spends powered on can turn a recoverable case into an unrecoverable one. Unplug it and pick up the phone.
What not to do, starting now
- Do not power it on again. Every spin-up of a failing drive does more damage.
- Do not put it in the freezer. That myth has cost people their data.
- Do not open it. One dust particle on an open platter ends the recovery.
- Do not run recovery software on a failing drive. It writes to the disk you are trying to save.
- Do not follow a YouTube fix, and do not let a computer shop try first. A failed attempt makes our job harder and usually voids the guarantee.
What to do instead
Unplug the device and leave it alone.
Call 1-888-749-3786. An engineer answers, 24/7.
In 15 minutes you will know whether your case is likely recoverable, what it costs, and whether it qualifies for No Data, No Charge*.
We email a free UPS Express label. Insured, next-day, from any state, and it costs you nothing.
The US$450 assessment is credited in full when you approve the price.
No Data, No Charge*: which cases qualify
Clicking drives, dropped drives, drives that won't spin, drives that aren't detected: all covered. Most of what comes through our lab is. A few categories are Non-Guaranteed instead (no refund once work begins), because the work is harder to guarantee: fire damage, previously-opened drives, encrypted drives, forensic cases, phones, and a short list of end-of-life models. Your written quote says which applies before you pay. Full list →
One call · answered 24/7 by an engineer, never a bot
Book your device in. It takes one phone call.
1-888-749-3786Tell the engineer what happened. You will know in 15 minutes what it costs, whether it is recoverable, and what to do with the drive tonight.
100% USA owned · one lab in Sheridan, Wyoming · Your data never leaves the United States