Texas is large enough that a courier from El Paso and a courier from Beaumont have almost nothing in common, and the data people lose here varies just as much. Well logs and seismic volumes in the Permian. Design files in Austin. Case files, medical imaging and family photographs everywhere. If a drive has failed and the copy you thought existed does not, this page explains what happens next.
Energy generates the heaviest files we see from Texas. Seismic surveys, interpretation projects, well logs and reservoir models run to terabytes, and in the Permian Basin a good deal of it moves around on rugged field drives that get dropped, baked in trucks and plugged into whatever is nearest. Houston adds refinery engineering drawings and, through the medical district, imaging and research data. Austin and the surrounding corridor hold semiconductor design work and software repositories where a lost local branch can cost weeks. Dallas and Fort Worth run finance, insurance, law and aviation maintenance, all of which depend on document archives that regulators expect to be produced on demand. Along the Gulf, port and petrochemical operations keep inspection records that are hard to reconstruct after the fact.
Heat is the first problem. Long runs of days above one hundred degrees push drives in cupboards, cars and unconditioned site offices past their rated temperature, and thermal stress is cumulative. The Gulf coast adds hurricanes, storm surge and the salt-laden air that corrodes connectors. North Texas takes large hail that opens roofs above server rooms. West Texas contributes fine dust that finds every vent. The February 2021 grid failure showed how quickly an unheated building and an abrupt power return can take out equipment statewide.
Distances inside Texas can rival the distance to Wyoming. Amarillo is a long day's drive from Sheridan, while Brownsville is most of the way across the country. None of that changes the process: we email a prepaid UPS Express label, you drop the parcel at any UPS point, and it flies rather than drives. Build the box so the drive sits in the middle with padding on every side.
Often, yes. Heat degrades the charge held in NAND cells, so data can become unreadable while the drive still appears healthy from outside. If the laptop now fails to boot or the drive is not detected, stop trying. Repeated power cycles let the controller run its own recovery routines, which can shuffle or discard blocks we would rather read as they are. SSD and NVMe work is 1,500 dollars, and the US$450 assessment is credited in full.
We run a digital forensics service alongside standard recovery, and the difference matters. Forensic handling means documented custody from the moment the device arrives, verified images rather than copies, hash values recorded at each step and a report that explains what was done. Tell us at the first phone call that litigation is involved, because the handling is decided before anyone opens the device. Ring 1-888-749-3786 and say it is a forensic matter.
Every case gets the same lab, the same engineers and the same guarantee. The only thing that changes is where your drive sits in the queue.
Most cases are back with the client inside a few days. Complex mechanical and RAID work can take two to three weeks. You get a specific timeline with your assessment results, before you approve anything.
Your systems are down and every hour is costing you. A crashed array, a production server offline, a court deadline this week. Your drive goes to the front of the queue and stays in production around the clock, nights and weekends included, until it is finished.
An engineer on the phone in 15 to 20 minutes, 24/7
Tier 3, ISO Class 100 cleanroom
PC-3000 imaging and firmware repair
Free UPS Express to our lab, fully insured
Written quote before any recovery work
No Data, No Charge* on qualifying cases
Recovered files returned encrypted
Every copy deleted once you confirm receipt
Whether your drive is clicking, not detected, or physically damaged. Our Tier 3 cleanroom engineers recover what others can't.
From single hard drives to enterprise RAID arrays, our ISO Class 100 cleanroom handles recovery cases that other labs turn away. Every device receives the same precision care.
Clicking, beeping, not detected, or physically damaged. We recover data from all internal and external hard drives in our ISO cleanroom.
Learn More →RAID 0, 1, 5, 6, 10, NAS, SAN, and enterprise servers. We rebuild failed arrays from scratch and recover complete datasets.
Learn More →M.2 NVMe, SATA SSD, and PCIe drives. Firmware corruption, controller failure, and NAND degradation, chip-level expertise for modern storage.
Learn More →USB drives, SD cards, microSD, CompactFlash, broken connectors, water damage, formatted or corrupted. We use chip-off techniques when needed.
Learn More →Court-admissible data recovery with full chain-of-custody documentation. Legal-grade evidence handling for law firms, HR, and corporate investigations.
Learn More →24/7 emergency response. An engineer picks up in 15 to 20 minutes. Active server failures, critical business data, and time-sensitive forensics cases.
Start Emergency Case →Request a free prepaid UPS shipping label. Your device is fully insured in transit. We cover the shipping cost so you can focus on what matters: getting your data back. Most devices arrive at our lab within 1 to 2 business days from anywhere in Texas.
Your device enters our Tier 3 ISO Class 100 cleanroom and is diagnosed by a trained engineer, not a software scan. We identify the exact failure mode, confirm whether your case qualifies for the No Data, No Charge* guarantee, and send you a clear written quote before any recovery work begins. You approve the quote or you walk away. No surprises, no hidden fees, no pressure.
Once recovery is complete we send you the full file list to check. Your data comes back on an encrypted drive or by secure transfer, whichever you prefer. Every copy is deleted from our systems once you confirm receipt. The original drive is not returned: it is physically destroyed within 48 hours, so no copy of your data exists anywhere but with you.
Most data recovery labs won't put this in writing. We do, because our 96% success rate, our Tier 3 cleanroom, and 17 years of engineering depth mean we're confident enough to stand behind every qualifying case we take.
Which cases qualify. Clicking drives, dropped drives, drives that won't spin, drives that aren't detected, covered. Most of what comes through our lab is. A few categories are Non-Guaranteed instead (no refund once work begins), because the work is harder to guarantee: fire damage, previously-opened drives, encrypted drives, forensic cases, phones, and a short list of end-of-life models. Your written quote says which applies before you pay. Full list →
Our lab is in Sheridan, Wyoming. We email a free prepaid UPS Express label immediately, and most Texas clients have their device in our lab within 1 to 2 business days. Fully insured in transit at no cost to you.
Yes. Our Tier 3 ISO cleanroom lab is located at 1309 Coffeen Ave STE 1200, Sheridan, Wyoming. We have been recovering data for Texas clients since 2009. Your device never leaves the United States throughout the entire recovery process.
If we cannot recover your data on qualifying cases, you don't pay for the recovery. It's backed by our 96% success rate and 17 years of cleanroom recovery work. Call 1-888-749-3786. An engineer will confirm your specific case in 15 minutes. UPS Express shipping is included.
Typical turnaround is about 2 to 3 weeks from the start of work. Priority / Emergency service (+US$500, non-refundable) puts your case at the front of the queue, worked 24/7.
You are probably holding a drive with something on it you cannot replace. Here is every answer, so the only thing left to do is pick up the phone.
Fixed, not an estimate. Includes the donor drive and UPS Express shipping. The US$450 assessment is credited in full. RAID, NAS and server: US$450 per drive to assess, then quoted. Full price list →
And on qualifying cases, if we cannot recover your data the recovery fee is refunded in full. Clicking, dropped, won't spin, not detected: all covered.
You get a specific timeline with your assessment results, before you approve anything. Cannot wait? Priority / Emergency service is +$500 USD (non-refundable) and keeps your case in production around the clock. Priority / Emergency →
Every extra minute a failing drive spends powered on can turn a recoverable case into an unrecoverable one. Unplug it and pick up the phone.
Unplug the device and leave it alone.
Call 1-888-749-3786. An engineer answers, 24/7.
In 15 minutes you will know whether your case is likely recoverable, what it costs, and whether it qualifies for No Data, No Charge*.
We email a free UPS Express label. Insured, next-day, from any state, and it costs you nothing.
The US$450 assessment is credited in full when you approve the price.
Clicking drives, dropped drives, drives that won't spin, drives that aren't detected: all covered. Most of what comes through our lab is. A few categories are Non-Guaranteed instead (no refund once work begins), because the work is harder to guarantee: fire damage, previously-opened drives, encrypted drives, forensic cases, phones, and a short list of end-of-life models. Your written quote says which applies before you pay. Full list →
Free UPS Express to our Sheridan, Wyoming lab from anywhere in Texas. The prepaid label is emailed the moment you call.
See what our clients say about getting their data back.
Great to work with, Paul kept me updated throughout the entire process and they were able to recover all of our data from a failed RAID array on our NAS. They worked with us every step of they way without being patronizing like a lot of tech places tend to be.
Great service. Great results recovering photos I had deemed lost
Data recovery team really helped with my clicking hard drive! Got all my work and pictures back!! Plus my UWO discount was appreciated!!!
The support that the team gave me was thorough and timely! My data was recovered in a single interaction. Awesome !
Data Recovery Group was an amazing help!! They were fast, professional and able to recovery all our data!! Customer Service was fantastic! Would 100% recommend. - Jim & Melanie
Amazing help fixed a drive that was dead for me and saved my school semester! Thanks guys !
Amazing help was able to Quickly recover a dead harddrive that I thought was a gonner. Amazing service
My External Hard Drive With all my clients files Crashed, Nine years of records could not be accessed, I could not work without those records. DRG recovered them in 24 hrs getting me back in business by Monday morning. They were responsive and understanding. Thank goodness I called them.
Pat and Data Recovery Group helped retrieve my parents photos from a crashed hard drive over the holidays in an incredibly quick and safe manner. Highly recommend if you find yourself In this unfortunate situation. Thanks Pat!
Highly recommend Data Recovery Group. Very professional & extremely helpful, all of my data was recovered and I was kept informed throughout the whole process. Don't think twice if you have a dead drive with lost information. Thank you once again for the recovery of my data.
Though a broken external hard drive is a horrible thing to happen, the team (especially Paul) at Data Recovery group made it the most positive experience. They were exceptional fast and responsive, and recovered data that I was sure was gone forever. Compared to the big box stores, I believe I wound up paying less and had my files back in 2 days vs. the 4 to 8 weeks I was quoted from the other guys. I hope I never encounter a broken hard drive situation again, but if lightning strikes twice I know who to call right away!
I am extremely happy with the service I received with Data Recovery Group. My laptop dropped from just a foot high and wouldn't turn on completely. It just kept saying "repairing". I called Asus and they recommended I have my data backed up before attempting to fix anything. I was very fearful of losing my children's pictures (foolishly not backed up) and I wouldn't trust just any company to help me out. After chatting with Paul I felt reassured I had called the right place with the best ability to help me out. My hard drive was damaged and they were successful in recovering most of my pictures which I am beyond thankful for! Paul has great communication skills and kept in contact with me throughout the process and helped me to copy my pictures from my new external hard drive he made me onto my new computer. He took the time to educate me on how to keep my pictures regularly backed up going forward. If you have anything very important to you I say don't take a chance going anywhere else!!
Our Tier 3 cleanroom in Sheridan, Wyoming is one of the most controlled data recovery environments in the United States. ISO Class 100 means fewer than 100 airborne particles per cubic foot, the same standard used in semiconductor manufacturing and surgical operating rooms. This level of cleanliness is not optional for hard drive recovery. A single particle of dust on an exposed platter can destroy data permanently.
Every hard drive, RAID array, SSD, and flash device that enters our facility is processed inside this environment by trained engineers wearing full cleanroom protective equipment. We control airflow, temperature, humidity, and electrostatic discharge at every stage of the recovery process.
Our lab has been operational since 2009, serving clients across all 50 states. We have recovered data from over 10,000 storage devices, from single personal hard drives to multi-drive enterprise RAID arrays containing terabytes of mission-critical business data.
If your device is clicking, not detected, or physically damaged. Power it off and step away from it. One call to a real engineer, 15 to 20 minutes, and you'll know exactly where you stand. No sales pressure. No obligation.
Start Emergency Case →Tell the engineer what happened. You will know in 15 minutes what it costs, whether it is recoverable, and what to do with the drive tonight.
100% USA owned · one lab in Sheridan, Wyoming · Your data never leaves the United States