Terrain shapes everything in West Virginia, including how hard it is to get help with a broken computer. Plenty of towns are an hour of winding road from anywhere with a proper workshop, and the shops that do exist cannot open a sealed drive without ruining it. If the disk holding your business records or your family photographs has failed, the sensible next step is a lab, not a local repair attempt.
Extraction still drives a lot of what we see. Coal operations keep survey plans, ventilation records, safety documentation and equipment logs, and gas producers working the Marcellus shale hold well data, pipeline records and inspection reports. Loss there is not merely inconvenient, since much of that material has to be retained and produced. The chemical corridor along the Kanawha Valley runs process control and quality systems on hardware that is often older than the people operating it. Morgantown adds university research, with laboratory instrument output and datasets that took graduate students years to build. Hospitals and clinics across the state hold imaging and billing archives, and the tourism businesses around the New River Gorge keep booking systems and photography that support the whole season.
Narrow valleys concentrate water. Heavy rain that would be unremarkable elsewhere becomes flash flooding here, and it arrives fast enough that nobody has time to lift equipment off the floor. Rural electricity supply is exposed to falling trees and ice, so outages are frequent and restorations are rarely smooth. Industrial and mining sites add airborne dust that works into fans and vents. Damp basements in older housing stock finish the job on anything stored down there.
Roughly 1,600 miles separate Charleston from Sheridan. The free UPS Express label removes the cost, but rural collection schedules can add a day at the start, so post from a staffed location rather than leaving a parcel in a rural drop box if you can. Pack the drive in a rigid box with padding on all sides. We confirm by phone as soon as it arrives at the lab.
Silt is the main problem, and it becomes far worse once it dries. Fine river sediment settles on the platters, and if the drive is powered on the heads drag it across the surface and destroy the tracks underneath. Keep the unit sealed and damp, do not attempt to clean it, and get it moving to us. Inside the cleanroom the platters are cleaned and read using a matched donor mechanism.
On qualifying cases the No Data No Charge* terms apply, which means no recovery fee if the files cannot be retrieved. The US$450 assessment tells you what is wrong before the recovery price is agreed, and it is credited in full. Some situations sit outside that, typically where a drive has already been opened elsewhere or where physical damage is severe, and we will say so plainly rather than after the fact.
Every case gets the same lab, the same engineers and the same guarantee. The only thing that changes is where your drive sits in the queue.
Most cases are back with the client inside a few days. Complex mechanical and RAID work can take two to three weeks. You get a specific timeline with your assessment results, before you approve anything.
Your systems are down and every hour is costing you. A crashed array, a production server offline, a court deadline this week. Your drive goes to the front of the queue and stays in production around the clock, nights and weekends included, until it is finished.
An engineer on the phone in 15 to 20 minutes, 24/7
Tier 3, ISO Class 100 cleanroom
PC-3000 imaging and firmware repair
Free UPS Express to our lab, fully insured
Written quote before any recovery work
No Data, No Charge* on qualifying cases
Recovered files returned encrypted
Every copy deleted once you confirm receipt
Whether your drive is clicking, not detected, or physically damaged. Our Tier 3 cleanroom engineers recover what others can't.
From single hard drives to enterprise RAID arrays, our ISO Class 100 cleanroom handles recovery cases that other labs turn away. Every device receives the same precision care.
Clicking, beeping, not detected, or physically damaged. We recover data from all internal and external hard drives in our ISO cleanroom.
Learn More →RAID 0, 1, 5, 6, 10, NAS, SAN, and enterprise servers. We rebuild failed arrays from scratch and recover complete datasets.
Learn More →M.2 NVMe, SATA SSD, and PCIe drives. Firmware corruption, controller failure, and NAND degradation, chip-level expertise for modern storage.
Learn More →USB drives, SD cards, microSD, CompactFlash, broken connectors, water damage, formatted or corrupted. We use chip-off techniques when needed.
Learn More →Court-admissible data recovery with full chain-of-custody documentation. Legal-grade evidence handling for law firms, HR, and corporate investigations.
Learn More →24/7 emergency response. An engineer picks up in 15 to 20 minutes. Active server failures, critical business data, and time-sensitive forensics cases.
Start Emergency Case →Request a free prepaid UPS shipping label. Your device is fully insured in transit. We cover the shipping cost so you can focus on what matters: getting your data back. Most devices arrive at our lab within 1 to 2 business days from anywhere in West Virginia.
Your device enters our Tier 3 ISO Class 100 cleanroom and is diagnosed by a trained engineer, not a software scan. We identify the exact failure mode, confirm whether your case qualifies for the No Data, No Charge* guarantee, and send you a clear written quote before any recovery work begins. You approve the quote or you walk away. No surprises, no hidden fees, no pressure.
Once recovery is complete we send you the full file list to check. Your data comes back on an encrypted drive or by secure transfer, whichever you prefer. Every copy is deleted from our systems once you confirm receipt. The original drive is not returned: it is physically destroyed within 48 hours, so no copy of your data exists anywhere but with you.
Most data recovery labs won't put this in writing. We do, because our 96% success rate, our Tier 3 cleanroom, and 17 years of engineering depth mean we're confident enough to stand behind every qualifying case we take.
Which cases qualify. Clicking drives, dropped drives, drives that won't spin, drives that aren't detected, covered. Most of what comes through our lab is. A few categories are Non-Guaranteed instead (no refund once work begins), because the work is harder to guarantee: fire damage, previously-opened drives, encrypted drives, forensic cases, phones, and a short list of end-of-life models. Your written quote says which applies before you pay. Full list →
Our lab is in Sheridan, Wyoming. We email a free prepaid UPS Express label immediately, and most West Virginia clients have their device in our lab within 1 to 2 business days. Fully insured in transit at no cost to you.
Yes. Our Tier 3 ISO cleanroom lab is located at 1309 Coffeen Ave STE 1200, Sheridan, Wyoming. We have been recovering data for West Virginia clients since 2009. Your device never leaves the United States throughout the entire recovery process.
If we cannot recover your data on qualifying cases, you don't pay for the recovery. It's backed by our 96% success rate and 17 years of cleanroom recovery work. Call 1-888-749-3786. An engineer will confirm your specific case in 15 minutes. UPS Express shipping is included.
Typical turnaround is about 2 to 3 weeks from the start of work. Priority / Emergency service (+US$500, non-refundable) puts your case at the front of the queue, worked 24/7.
You are probably holding a drive with something on it you cannot replace. Here is every answer, so the only thing left to do is pick up the phone.
Fixed, not an estimate. Includes the donor drive and UPS Express shipping. The US$450 assessment is credited in full. RAID, NAS and server: US$450 per drive to assess, then quoted. Full price list →
And on qualifying cases, if we cannot recover your data the recovery fee is refunded in full. Clicking, dropped, won't spin, not detected: all covered.
You get a specific timeline with your assessment results, before you approve anything. Cannot wait? Priority / Emergency service is +$500 USD (non-refundable) and keeps your case in production around the clock. Priority / Emergency →
Every extra minute a failing drive spends powered on can turn a recoverable case into an unrecoverable one. Unplug it and pick up the phone.
Unplug the device and leave it alone.
Call 1-888-749-3786. An engineer answers, 24/7.
In 15 minutes you will know whether your case is likely recoverable, what it costs, and whether it qualifies for No Data, No Charge*.
We email a free UPS Express label. Insured, next-day, from any state, and it costs you nothing.
The US$450 assessment is credited in full when you approve the price.
Clicking drives, dropped drives, drives that won't spin, drives that aren't detected: all covered. Most of what comes through our lab is. A few categories are Non-Guaranteed instead (no refund once work begins), because the work is harder to guarantee: fire damage, previously-opened drives, encrypted drives, forensic cases, phones, and a short list of end-of-life models. Your written quote says which applies before you pay. Full list →
Free UPS Express to our Sheridan, Wyoming lab from anywhere in West Virginia. The prepaid label is emailed the moment you call.
See what our clients say about getting their data back.
Great to work with, Paul kept me updated throughout the entire process and they were able to recover all of our data from a failed RAID array on our NAS. They worked with us every step of they way without being patronizing like a lot of tech places tend to be.
Great service. Great results recovering photos I had deemed lost
Data recovery team really helped with my clicking hard drive! Got all my work and pictures back!! Plus my UWO discount was appreciated!!!
The support that the team gave me was thorough and timely! My data was recovered in a single interaction. Awesome !
Data Recovery Group was an amazing help!! They were fast, professional and able to recovery all our data!! Customer Service was fantastic! Would 100% recommend. - Jim & Melanie
Amazing help fixed a drive that was dead for me and saved my school semester! Thanks guys !
Amazing help was able to Quickly recover a dead harddrive that I thought was a gonner. Amazing service
My External Hard Drive With all my clients files Crashed, Nine years of records could not be accessed, I could not work without those records. DRG recovered them in 24 hrs getting me back in business by Monday morning. They were responsive and understanding. Thank goodness I called them.
Pat and Data Recovery Group helped retrieve my parents photos from a crashed hard drive over the holidays in an incredibly quick and safe manner. Highly recommend if you find yourself In this unfortunate situation. Thanks Pat!
Highly recommend Data Recovery Group. Very professional & extremely helpful, all of my data was recovered and I was kept informed throughout the whole process. Don't think twice if you have a dead drive with lost information. Thank you once again for the recovery of my data.
Though a broken external hard drive is a horrible thing to happen, the team (especially Paul) at Data Recovery group made it the most positive experience. They were exceptional fast and responsive, and recovered data that I was sure was gone forever. Compared to the big box stores, I believe I wound up paying less and had my files back in 2 days vs. the 4 to 8 weeks I was quoted from the other guys. I hope I never encounter a broken hard drive situation again, but if lightning strikes twice I know who to call right away!
I am extremely happy with the service I received with Data Recovery Group. My laptop dropped from just a foot high and wouldn't turn on completely. It just kept saying "repairing". I called Asus and they recommended I have my data backed up before attempting to fix anything. I was very fearful of losing my children's pictures (foolishly not backed up) and I wouldn't trust just any company to help me out. After chatting with Paul I felt reassured I had called the right place with the best ability to help me out. My hard drive was damaged and they were successful in recovering most of my pictures which I am beyond thankful for! Paul has great communication skills and kept in contact with me throughout the process and helped me to copy my pictures from my new external hard drive he made me onto my new computer. He took the time to educate me on how to keep my pictures regularly backed up going forward. If you have anything very important to you I say don't take a chance going anywhere else!!
Our Tier 3 cleanroom in Sheridan, Wyoming is one of the most controlled data recovery environments in the United States. ISO Class 100 means fewer than 100 airborne particles per cubic foot, the same standard used in semiconductor manufacturing and surgical operating rooms. This level of cleanliness is not optional for hard drive recovery. A single particle of dust on an exposed platter can destroy data permanently.
Every hard drive, RAID array, SSD, and flash device that enters our facility is processed inside this environment by trained engineers wearing full cleanroom protective equipment. We control airflow, temperature, humidity, and electrostatic discharge at every stage of the recovery process.
Our lab has been operational since 2009, serving clients across all 50 states. We have recovered data from over 10,000 storage devices, from single personal hard drives to multi-drive enterprise RAID arrays containing terabytes of mission-critical business data.
If your device is clicking, not detected, or physically damaged. Power it off and step away from it. One call to a real engineer, 15 to 20 minutes, and you'll know exactly where you stand. No sales pressure. No obligation.
Start Emergency Case →Tell the engineer what happened. You will know in 15 minutes what it costs, whether it is recoverable, and what to do with the drive tonight.
100% USA owned · one lab in Sheridan, Wyoming · Your data never leaves the United States