Oregon rewards people who work independently, and a great many of them keep everything on one machine. Photographers on the coast, growers in the Willamette Valley, engineers around Hillsboro and small studios in Portland all end up in the same position when a disk stops responding. Damp winters, ice storms and wildfire smoke do not help. This page sets out what our lab can retrieve, what it costs, and how the drive travels.
The Silicon Forest around Hillsboro and Beaverton generates engineering and test data, layout files and product design work where a lost revision history costs far more than the hardware. Apparel and footwear design in the Portland area sits on huge libraries of renders, samples and photography. Forestry and wood products depend on inventory, harvest and mill process records, while Willamette Valley agriculture and the wine industry keep vineyard block data, yield records and laboratory analysis on farm office machines. The coast adds fishing operations with catch and vessel records. Across all of it runs an unusually large freelance and small studio population, where a single external drive commonly holds every client project, every invoice and the only copy of the portfolio.
The maritime climate keeps humidity high for months at a time, and unheated garages, basements and outbuildings are poor places to store media because condensation and mould reach the electronics. Winter ice storms have repeatedly brought trees down on power lines, causing prolonged outages and hard shutdowns. Wildfire seasons push fine ash into buildings and air intakes, clogging cooling in equipment that then runs hot. Coastal properties deal with salt air corroding connectors and enclosures year round.
Portland to Sheridan is about a thousand miles across the mountains, so shipping goes by air on the prepaid UPS Express label we send when your case opens. There is nothing to pay and no account required. Pack the drive rigidly, since express handling is not gentle. We will give an honest transit estimate rather than a named delivery day, particularly in winter when passes and airports are affected.
Quite possibly. Sustained damp corrodes contacts and circuit board traces, and mould can reach the interior of an enclosure. What usually finishes the drive is switching it on after months in those conditions. If it is still unpowered, leave it that way and let us look at it. Corrosion damage is generally repairable in the lab, whereas a shorted board and a scored platter surface are a considerably bigger job.
The prices are fixed rather than quoted case by case. A mechanical hard drive is twenty five hundred US dollars. An SSD, NVMe module, USB stick or memory card is fifteen hundred. RAID and server work is four hundred and fifty per drive to assess, credited in full against the recovery. The US$450 cleanroom assessment is credited in full, and qualifying cases carry No Data No Charge*, so you are not billed for a failure.
Every case gets the same lab, the same engineers and the same guarantee. The only thing that changes is where your drive sits in the queue.
Most cases are back with the client inside a few days. Complex mechanical and RAID work can take two to three weeks. You get a specific timeline with your assessment results, before you approve anything.
Your systems are down and every hour is costing you. A crashed array, a production server offline, a court deadline this week. Your drive goes to the front of the queue and stays in production around the clock, nights and weekends included, until it is finished.
An engineer on the phone in 15 to 20 minutes, 24/7
Tier 3, ISO Class 100 cleanroom
PC-3000 imaging and firmware repair
Free UPS Express to our lab, fully insured
Written quote before any recovery work
No Data, No Charge* on qualifying cases
Recovered files returned encrypted
Every copy deleted once you confirm receipt
Whether your drive is clicking, not detected, or physically damaged. Our Tier 3 cleanroom engineers recover what others can't.
From single hard drives to enterprise RAID arrays, our ISO Class 100 cleanroom handles recovery cases that other labs turn away. Every device receives the same precision care.
Clicking, beeping, not detected, or physically damaged. We recover data from all internal and external hard drives in our ISO cleanroom.
Learn More →RAID 0, 1, 5, 6, 10, NAS, SAN, and enterprise servers. We rebuild failed arrays from scratch and recover complete datasets.
Learn More →M.2 NVMe, SATA SSD, and PCIe drives. Firmware corruption, controller failure, and NAND degradation, chip-level expertise for modern storage.
Learn More →USB drives, SD cards, microSD, CompactFlash, broken connectors, water damage, formatted or corrupted. We use chip-off techniques when needed.
Learn More →Court-admissible data recovery with full chain-of-custody documentation. Legal-grade evidence handling for law firms, HR, and corporate investigations.
Learn More →24/7 emergency response. An engineer picks up in 15 to 20 minutes. Active server failures, critical business data, and time-sensitive forensics cases.
Start Emergency Case →Request a free prepaid UPS shipping label. Your device is fully insured in transit. We cover the shipping cost so you can focus on what matters: getting your data back. Most devices arrive at our lab within 1 to 2 business days from anywhere in Oregon.
Your device enters our Tier 3 ISO Class 100 cleanroom and is diagnosed by a trained engineer, not a software scan. We identify the exact failure mode, confirm whether your case qualifies for the No Data, No Charge* guarantee, and send you a clear written quote before any recovery work begins. You approve the quote or you walk away. No surprises, no hidden fees, no pressure.
Once recovery is complete we send you the full file list to check. Your data comes back on an encrypted drive or by secure transfer, whichever you prefer. Every copy is deleted from our systems once you confirm receipt. The original drive is not returned: it is physically destroyed within 48 hours, so no copy of your data exists anywhere but with you.
Most data recovery labs won't put this in writing. We do, because our 96% success rate, our Tier 3 cleanroom, and 17 years of engineering depth mean we're confident enough to stand behind every qualifying case we take.
Which cases qualify. Clicking drives, dropped drives, drives that won't spin, drives that aren't detected, covered. Most of what comes through our lab is. A few categories are Non-Guaranteed instead (no refund once work begins), because the work is harder to guarantee: fire damage, previously-opened drives, encrypted drives, forensic cases, phones, and a short list of end-of-life models. Your written quote says which applies before you pay. Full list →
Our lab is in Sheridan, Wyoming. We email a free prepaid UPS Express label immediately, and most Oregon clients have their device in our lab within 1 to 2 business days. Fully insured in transit at no cost to you.
Yes. Our Tier 3 ISO cleanroom lab is located at 1309 Coffeen Ave STE 1200, Sheridan, Wyoming. We have been recovering data for Oregon clients since 2009. Your device never leaves the United States throughout the entire recovery process.
If we cannot recover your data on qualifying cases, you don't pay for the recovery. It's backed by our 96% success rate and 17 years of cleanroom recovery work. Call 1-888-749-3786. An engineer will confirm your specific case in 15 minutes. UPS Express shipping is included.
Typical turnaround is about 2 to 3 weeks from the start of work. Priority / Emergency service (+US$500, non-refundable) puts your case at the front of the queue, worked 24/7.
You are probably holding a drive with something on it you cannot replace. Here is every answer, so the only thing left to do is pick up the phone.
Fixed, not an estimate. Includes the donor drive and UPS Express shipping. The US$450 assessment is credited in full. RAID, NAS and server: US$450 per drive to assess, then quoted. Full price list →
And on qualifying cases, if we cannot recover your data the recovery fee is refunded in full. Clicking, dropped, won't spin, not detected: all covered.
You get a specific timeline with your assessment results, before you approve anything. Cannot wait? Priority / Emergency service is +$500 USD (non-refundable) and keeps your case in production around the clock. Priority / Emergency →
Every extra minute a failing drive spends powered on can turn a recoverable case into an unrecoverable one. Unplug it and pick up the phone.
Unplug the device and leave it alone.
Call 1-888-749-3786. An engineer answers, 24/7.
In 15 minutes you will know whether your case is likely recoverable, what it costs, and whether it qualifies for No Data, No Charge*.
We email a free UPS Express label. Insured, next-day, from any state, and it costs you nothing.
The US$450 assessment is credited in full when you approve the price.
Clicking drives, dropped drives, drives that won't spin, drives that aren't detected: all covered. Most of what comes through our lab is. A few categories are Non-Guaranteed instead (no refund once work begins), because the work is harder to guarantee: fire damage, previously-opened drives, encrypted drives, forensic cases, phones, and a short list of end-of-life models. Your written quote says which applies before you pay. Full list →
Free UPS Express to our Sheridan, Wyoming lab from anywhere in Oregon. The prepaid label is emailed the moment you call.
See what our clients say about getting their data back.
Great to work with, Paul kept me updated throughout the entire process and they were able to recover all of our data from a failed RAID array on our NAS. They worked with us every step of they way without being patronizing like a lot of tech places tend to be.
Great service. Great results recovering photos I had deemed lost
Data recovery team really helped with my clicking hard drive! Got all my work and pictures back!! Plus my UWO discount was appreciated!!!
The support that the team gave me was thorough and timely! My data was recovered in a single interaction. Awesome !
Data Recovery Group was an amazing help!! They were fast, professional and able to recovery all our data!! Customer Service was fantastic! Would 100% recommend. - Jim & Melanie
Amazing help fixed a drive that was dead for me and saved my school semester! Thanks guys !
Amazing help was able to Quickly recover a dead harddrive that I thought was a gonner. Amazing service
My External Hard Drive With all my clients files Crashed, Nine years of records could not be accessed, I could not work without those records. DRG recovered them in 24 hrs getting me back in business by Monday morning. They were responsive and understanding. Thank goodness I called them.
Pat and Data Recovery Group helped retrieve my parents photos from a crashed hard drive over the holidays in an incredibly quick and safe manner. Highly recommend if you find yourself In this unfortunate situation. Thanks Pat!
Highly recommend Data Recovery Group. Very professional & extremely helpful, all of my data was recovered and I was kept informed throughout the whole process. Don't think twice if you have a dead drive with lost information. Thank you once again for the recovery of my data.
Though a broken external hard drive is a horrible thing to happen, the team (especially Paul) at Data Recovery group made it the most positive experience. They were exceptional fast and responsive, and recovered data that I was sure was gone forever. Compared to the big box stores, I believe I wound up paying less and had my files back in 2 days vs. the 4 to 8 weeks I was quoted from the other guys. I hope I never encounter a broken hard drive situation again, but if lightning strikes twice I know who to call right away!
I am extremely happy with the service I received with Data Recovery Group. My laptop dropped from just a foot high and wouldn't turn on completely. It just kept saying "repairing". I called Asus and they recommended I have my data backed up before attempting to fix anything. I was very fearful of losing my children's pictures (foolishly not backed up) and I wouldn't trust just any company to help me out. After chatting with Paul I felt reassured I had called the right place with the best ability to help me out. My hard drive was damaged and they were successful in recovering most of my pictures which I am beyond thankful for! Paul has great communication skills and kept in contact with me throughout the process and helped me to copy my pictures from my new external hard drive he made me onto my new computer. He took the time to educate me on how to keep my pictures regularly backed up going forward. If you have anything very important to you I say don't take a chance going anywhere else!!
Our Tier 3 cleanroom in Sheridan, Wyoming is one of the most controlled data recovery environments in the United States. ISO Class 100 means fewer than 100 airborne particles per cubic foot, the same standard used in semiconductor manufacturing and surgical operating rooms. This level of cleanliness is not optional for hard drive recovery. A single particle of dust on an exposed platter can destroy data permanently.
Every hard drive, RAID array, SSD, and flash device that enters our facility is processed inside this environment by trained engineers wearing full cleanroom protective equipment. We control airflow, temperature, humidity, and electrostatic discharge at every stage of the recovery process.
Our lab has been operational since 2009, serving clients across all 50 states. We have recovered data from over 10,000 storage devices, from single personal hard drives to multi-drive enterprise RAID arrays containing terabytes of mission-critical business data.
If your device is clicking, not detected, or physically damaged. Power it off and step away from it. One call to a real engineer, 15 to 20 minutes, and you'll know exactly where you stand. No sales pressure. No obligation.
Start Emergency Case →Tell the engineer what happened. You will know in 15 minutes what it costs, whether it is recoverable, and what to do with the drive tonight.
100% USA owned · one lab in Sheridan, Wyoming · Your data never leaves the United States